Passenger Transportation & Service Agreement

1. Parties

This Passenger Transportation and Service Agreement (“Agreement”) is entered into between the passenger or person making the reservation (“Passenger”) and AloTransporter, operated by ASIL HOLYDAYS (“AloTransporter”, “we”, “us” or “our”).

2. Services Covered by This Agreement

This Agreement applies to private transportation services arranged and confirmed by AloTransporter.

3. Booking and Confirmation

A request submitted through the website, WhatsApp, email or another communication channel does not by itself guarantee vehicle availability.

A booking becomes confirmed when AloTransporter accepts the reservation and provides confirmation of the relevant service details.

The Passenger is responsible for reviewing the confirmation and notifying AloTransporter promptly if any information is incorrect.

Booking Information May Include

• Passenger or booking name.
• Telephone or WhatsApp contact number.
• Pickup and drop-off locations.
• Date and confirmed pickup time.
• Flight number when the service involves an airport.
• Number of passengers.
• Number and approximate size of luggage items.
• Requested vehicle or service type.
• Child seats, mobility requirements or other special requests.

4. Prices, Fees and Payment

The price applicable to the booking is the price confirmed to the Passenger before the reservation is finalized.

Unless clearly stated otherwise in the booking confirmation, the confirmed private transfer price includes the vehicle, driver and applicable road, bridge, highway or tunnel tolls required for the confirmed route.

Payment Methods

Depending on the booking, payment may be made in cash to the driver or through an authorized online payment method offered by AloTransporter.

Bank currency conversion, foreign transaction fees or other fees charged independently by the Passenger's bank or card issuer are outside AloTransporter's control.

5. Passenger Responsibilities and Booking Accuracy

The Passenger must provide accurate information that is reasonably necessary to arrange the transportation safely and correctly.

The person making a booking for other passengers confirms that they are authorized to provide the relevant booking information and communicate these terms to the traveling passengers.

AloTransporter is not responsible for service problems directly caused by materially incorrect information supplied by the Passenger, such as an incorrect flight number, pickup location, travel date, passenger count or unreachable contact number.

6. Airport Pickups, Flight Monitoring & Waiting Time

For confirmed airport pickups where a valid flight number has been provided, AloTransporter monitors the available flight information and coordinates the pickup according to the actual flight arrival information where reasonably possible.

Meet & Greet

Meeting instructions are provided for confirmed airport bookings. Depending on airport operating rules, the Passenger may meet an AloTransporter representative inside the arrivals area and then be escorted or directed to the assigned vehicle.

Delayed Flights

When an accurate flight number has been supplied, normal flight delays do not require the Passenger to create a new booking. AloTransporter will make reasonable efforts to adjust the pickup according to updated flight information.

7. Hotel and Address Pickups

For hotel, apartment or other address pickups, the Passenger should be ready with luggage at the confirmed pickup location at the confirmed time.

If the Passenger is not present, AloTransporter will make reasonable efforts to contact the Passenger using the contact details supplied with the booking.

Extended waiting beyond the confirmed pickup time cannot be guaranteed and may be subject to driver availability, the driver's next assignment and an additional waiting charge if agreed with the Passenger.

The Passenger is responsible for choosing a departure pickup time that allows sufficient time to reach the airport. AloTransporter may provide a recommended pickup time, but airport check-in requirements ultimately remain the Passenger's responsibility.

8. Vehicle Assignment

AloTransporter assigns a private vehicle suitable for the passenger count, luggage information and service requirements provided at the time of booking.

Vehicle categories may include Mercedes-Benz Vito, Volkswagen vehicles, Mercedes-Benz Sprinter or another comparable vehicle suitable for the confirmed service.

AloTransporter may substitute a vehicle when reasonably necessary because of maintenance, breakdown, operational requirements, safety concerns or availability, provided the replacement is reasonably suitable for the confirmed passenger and luggage requirements.

9. Luggage and Vehicle Capacity

The Passenger must provide a reasonably accurate number and type of luggage items when booking.

Vehicle capacity depends on the combination of passengers and luggage. For example, a vehicle that can carry a certain number of passengers may not safely carry the same number when unusually large or excessive luggage is present.

Oversized items, wheelchairs, baby strollers, sports equipment or unusual baggage should be disclosed before confirmation.

If the actual passenger or luggage requirements materially exceed the information supplied at booking, AloTransporter may require a larger vehicle or additional vehicle at an additional confirmed cost. If safe transportation is not possible, the service may not be performed until a suitable arrangement is available.

Prohibited Items

Passengers must not bring illegal, explosive, highly flammable, dangerous or otherwise prohibited items into the vehicle. AloTransporter and the driver may refuse transportation of an item where carrying it would be unlawful or reasonably create a safety risk.

10. Children, Child Seats, Pets and Accessibility

Children and Child Seats

Child or booster seats may be requested in advance. The Passenger should provide the number and approximate age of the children so that the appropriate request can be evaluated. Availability should be confirmed before the service.

Passengers Requiring Assistance

Wheelchairs, mobility equipment or other accessibility requirements should be disclosed before booking so that vehicle suitability can be confirmed.

Pets

Transportation of pets must be requested in advance. AloTransporter may require an appropriate carrier and may apply reasonable safety and cleaning requirements depending on the animal and vehicle.

11. Route Changes, Extra Stops and Additional Time

A point-to-point airport transfer is priced for the confirmed pickup and destination.

Requests for additional stops, significant route changes or waiting that were not included in the original booking may require a revised price.

Any additional charge must be communicated and agreed before the additional service is provided.

Private car with driver and daily transportation bookings may include multiple stops when those stops fall within the confirmed service period and route arrangement.

12. Passenger Conduct and Safety

Passengers must follow reasonable safety instructions given by the driver and comply with applicable law.

• Seat belts must be used where required.
• Passengers must not interfere with or distract the driver.
• Smoking is not permitted in the vehicle.
• Illegal drugs or dangerous substances are not permitted.
• Passengers must not intentionally damage the vehicle.
• Threatening, abusive or dangerous behavior is not permitted.

A driver may refuse to begin or may safely terminate a service if a Passenger's conduct creates a serious safety risk, involves unlawful activity or makes continued transportation unreasonable.

13. Personal Belongings and Lost Property

Passengers are responsible for checking that they have collected their personal belongings when leaving the vehicle.

If an item is reported missing, AloTransporter will make reasonable efforts to contact the relevant driver or locate the property. Finding or recovering a lost item cannot be guaranteed.

If an item is found, collection or delivery arrangements may be agreed separately. Any courier or special delivery cost will be communicated before delivery is arranged.

14. Traffic, Delays and Events Beyond Reasonable Control

Istanbul traffic, road closures, accidents, airport access restrictions and other conditions can affect travel time. Estimated journey times are therefore not guaranteed arrival times.

AloTransporter will make reasonable operational efforts to perform confirmed services on time but will not be responsible for delay directly caused by events outside its reasonable control, such as:

• Severe weather or natural disasters.
• Unexpected road closures or major traffic incidents.
• Government or airport security restrictions.
• Strikes or major public disturbances.
• Emergency restrictions imposed by authorities.
• Other events that could not reasonably have been prevented by AloTransporter.

Nothing in this section limits any mandatory legal rights that cannot lawfully be excluded.

15. Cancellation, Changes and Refunds

Cancellation or change requests should be sent through AloTransporter's official contact channels as soon as possible.

Changes

Changes to date, time, route, destination, passenger count, flight or vehicle requirements are subject to availability. If a change affects the price or vehicle required, AloTransporter will provide the revised terms before the change is confirmed.

Special Booking Conditions

A special booking, third-party service or customized arrangement may have a different cancellation condition where that condition is clearly disclosed and accepted before booking confirmation.

Refund Processing

Approved online-payment refunds will be initiated to the applicable payment method. The time required for the funds to appear may depend on the payment provider, card issuer or bank.

16. If AloTransporter Cannot Perform the Confirmed Service

If a confirmed vehicle becomes unavailable because of a breakdown, operational problem or other issue attributable to AloTransporter, we will make reasonable efforts to arrange a suitable replacement vehicle.

If AloTransporter is unable to perform the confirmed transportation and a suitable replacement cannot reasonably be provided, the Passenger is entitled to a refund of the amount paid to AloTransporter for the unperformed service, subject to any additional mandatory rights available under applicable law.

Any complaint regarding a service should be reported as soon as reasonably possible so that AloTransporter has an opportunity to investigate and, where possible, address the issue.

17. Responsibility and Liability

AloTransporter does not seek to exclude or restrict liability that cannot lawfully be excluded or restricted under applicable Turkish law, including mandatory consumer rights.

Each party remains responsible for losses caused by its own unlawful acts, fault or failure to comply with applicable obligations, to the extent determined under applicable law.

AloTransporter is not responsible for losses caused solely by inaccurate information provided by the Passenger, a Passenger's failure to be ready at the agreed place and time, prohibited luggage, unlawful passenger conduct or events genuinely outside AloTransporter's reasonable control.

18. Personal Data and Privacy

AloTransporter processes booking, passenger, flight, communication and other personal information as reasonably necessary to arrange and provide transportation services and for other lawful purposes described in our Privacy Policy.

For more information about personal-data processing, service providers, cookies and your privacy rights, please read:

AloTransporter Privacy Policy →

19. Applicable Law and Consumer Rights

This Agreement and AloTransporter's transportation services are governed by the applicable laws of the Republic of Türkiye.

Nothing in this Agreement prevents a consumer from applying to a competent Consumer Arbitration Committee, Consumer Court or other authority or remedy available under applicable law.

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.